Frequently Asked Questions

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? How does it work?
Our electrically heated hose assembly method utilizes a 110 VAC UL rated waterproof heated circuit. The circuit is spirally wrapped around a 3/4" heavy duty, drinking water approved hose which is thermally insulated.
? Does it matter where our source electricity comes from?
No. Our selection offers you the ability to plug in at the source of electricity. Whether your electricity is at the spigot or not, we manufacture to your request.
? Will I need to constantly monitor the hose and its temperature?
No. There is no need to monitor the hose as the self-limiting heater is pre-programmed to operate only when needed.
? Do I need to turn it on and off?
No. Once plugged in, there is no point in which you must turn the unit off.
? Is there a thermostat?
No. Because the core material continuously varies its heat output all along the pipe as temperatures change, there is no need for a thermostat.
? Does the hose offer ground fault protection?
Yes. The 1996 National Electric Code (NEC) requires ground fault protection for each branch circuit supplying electrical heating equipment.
? Will the hose work on DC voltage?
No.
? What will it cost to operate daily?
Based on a 25-foot hose, roughly 2.5 kW of electricity, or about 25¢ a day.
? Can I modify the hose?
No. We strongly recommend that you do not alter the hose in any manner.
? Can the hose be used to transfer other liquids?
No. DO NOT attempt to transfer oil, waste, or other liquids.
? Are your products manufactured overseas?
All hoses are manufactured in Columbus, Ohio at our 22,000 square foot facility.
? Is there a warranty?
Yes. The No Freeze Water Hose™ carries a limited 24 month warranty.
? What if I'm not happy with the hose?
Simply return within 30 days of the purchase date and we will refund 100% of your money plus the shipping cost.
? What if you don't carry my size?
Our hoses are designed so that you can attach them together to form a longer hose if needed.
? How long is the power cord?
The power cord is 6 feet long.
? Can the hose lay on top of the ground?
Yes. If snow falls on the hose, it will eventually melt.
? Can the hose handle "our winter months"?
Yes, up to 25 degrees below zero (Celsius).

? What is the minimum diameter the hose can be coiled into for storage?
The minimum diameter for storage is 24 inches (2 feet).

? How do I know that the hose is working?
The heating element in the hose is activated in temperatures near or below freezing.  In these conditions, the hose should feel warmer than its surrounding environment.

? Will the hose keep the spigot from freezing?
No. Although the hose will transfer some residual heat to the spigot, you will need to take appropriate steps to ensure that the spigot does not freeze.